ORDER PROCESS SPECIALIST

Daily Order Processing & Customer Data Maintenance

Issue PI/SO within 24 hours if there's no particular reason (like part# problem, special price application, etc.)
Monitor orders qualified to be imported according to the Register List.
Generate Production Order (ISTO) for Back-to-Back Orders and Stock Orders within 2 days after SO approval.
Maintain the business condition in the SAP System accurately every day, including but not limited to payments, goods ready status, delivery status, and installation progress.
Submit unblocked DN to the customer and warehouse to fulfill the order.
Submit the financial invoice after retrieving POD.
Create ISTO for missing items as per ETA Report twice a week.
Payment follow-up
Order Following Up

Feedback blocked DN to Sales Rep in time.
Feedback the stock and overdue information along with SO;
Liaison with HQ for order issue solution (SAP issue, Part Number issue)
Liaison with HQ to monitor and track back-to-back order to Mexico as scheduled.
Accurate information shared with Sales Rep on time for better customer service or urgent customer solutions.
Close the SO which is open for over 2 months, after SR confirmation.
Close follow-up with 3PL to deliver orders to distributors
Constant communication with Distributors.
Documentation

Archive stocks, delivery, import/export documents, effective locate document when needed.
Teamwork

Work with team for daily work, especially for high challenge task. And make the backup once it's necessary.
Share materials needs with the team to fulfill the distributor’s requirements