INVESTOR SERVICES | Financial Services & Compliance Solutions Industry

Job description / Project / Challenge

If you're ready to elevate your skills and expertise in an environment that rewards dedication and fosters unparalleled growth, then this is the perfect match for you.

We invite you to seize this exceptional opportunity to pioneer your career in the Investor Services Department within one of the most esteemed and exclusive sectors of the Financial Services industry.

TrustServe is a technology and people-driven Fund Administrator that services hedge, private equity, real estate, venture capital, and family offices. TrustServe's philosophy is simple: happy employees = happy clients = success.

***What You'll Be Banking (Salary)
• $22,000 - $28,000 per month

***What's in Your VIP Pass (Above law benefits):
• Flexible Hours
• Food Vouchers
• Enjoy the convenience of a home office for two days per week after completing your first year of tenure with us
• Health Insurance
• Life Insurance
• Annual Bonus

***What You'll Be Rocking (Job description):
This Investor Services role is responsible for the accurate and timely processing of investor capital activity for TrustServe’s investment fund clients. A dedicated self-starter, this individual will ensure the identification and verification of investors is carried out in compliance with the laws and regulations of the investment funds’ applicable jurisdiction. Verification includes screening, transaction monitoring and regulatory compliance.
• Process investor capital activity including subscriptions, redemptions, transfers, and assignments of interest, in accordance with the investment funds’ offering documents
• Perform Anti-Money Laundering checks in compliance with the laws and regulations of the investment funds’ jurisdiction(s)
• Follow up with investors for missing information, ensuring AML/KYC records are complete
• Provide accurate and timely capital activity reporting to investment fund managers
• Respond and resolve investor and/or client communications timely
• Review and process investor contact changes; ensuring an accurate investor database
• Assist investors and/or clients with online access.
• Monitor and reconcile client bank account activity
• Prepare redemption and/or distribution wire payments
• Prepare and distribute contract notes and transaction confirmation statements
• Prepare FATCA/CRS reports, ensuring all filings are filed within the prescribed deadlines
• Prepare monthly investor share registers, ensuring accurate tracking of ERISA capacity
• Prepare investor audit confirmations
• Distribute investor and client communications including Audited Financial Statements, Investor K-1s, and updated offering documents or privacy policies

***What You Need to Bring to the Stage (Qualifications Required):
• Bachelor’s degree or equivalent work experience required
• Minimum 1 years’ experience in processing financial information for customers of financial institutions and/or relevant practical experience in KYC and CDD
• Fully Bilingual in English is a MUST (advanced pronunciation and advanced oral and written grammar skills) with superior communication skills
• Capability to work under pressure and tight deadlines, while maintaining a positive attitude
• An individual who can handle multiple assignments and communicate clearly
• Strong organizational and problem-solving skills
• Ability to take initiative and ownership of assigned responsibilities as well as work in a team
• In-depth experience with MS Excel, MS Outlook, and Adobe PDF
• Technology savvy: comfortable with browsers and learning new software or applications
• Knowledge of PFS-Paxus, FATCA, CRS, Hedge/Private Equity funds is a plus