Job Summary:

Supports and coordinates request for accurately and efficiently entering customer orders into our systems.


Principal Responsibilities:

Receive and process customer orders into the database system promptly and accurately, via email, internal system, or electronic data interchange (EDI).
Review orders for accuracy and completeness.
Coordinate with other departments (such as Sales, Warehouse, and Shipping) to ensure timely order fulfillment.
Maintain and update customer records as necessary.
Communicate with customers regarding order status, discrepancies, and issues. And/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained, strong communications across the regions, and capture rate and profitability for assigned accounts.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.

Job Level Specifications:

Requires high attention to detail as actions may impact on customer satisfaction, margin, or revenue loss.
Completes assignments requiring judgment, initiative, and problem-solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve results.
Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from management, internal and/or external contacts.
Basic knowledge of the organization, job, practices, and procedures, enabling a good level of contribution.
Work Experience:

Typically requires a minimum of five years of related experience.

Education and Certification(s):

High School Diploma or equivalent

Address: Anillo Periferico Sur #7980 Edificio 4-C PIT II Guadalajara, Mexico.