About the job
Main responsibilities include:
On-site survey, installation, configuration, system integration testing, and user training.
Technical coordination and troubleshooting during the project delivery process.
Short-term post-launch support and knowledge transfer.


This position requires close collaboration with local clients (police, emergency response, security companies, and government departments), system integrators, and the headquarters technical team to ensure projects are delivered on time and meet quality standards


Key Responsibilities

1. System Implementation and Technical Delivery

Responsible for the installation, deployment, and configuration of software systems, including but not limited to:
Dispatch console / Call-taking console software
GIS mapping, positioning, and visualization modules
Recording, logging, and alarm modules
CAD / incident ticketing / dispatch workflow systems
Responsible for BWC system implementation, including:
Configuration, firmware upgrades, and batch import of body cameras
Installation and network integration of multi-docking stations
Deployment and configuration of the evidence management platform / evidence center software
Participate in and lead system integration and testing, including:
Integration with radio systems (DMR / TETRA / LTE / MCX, etc.)
Integration with the client’s existing IP network (VLAN, VPN, firewalls, etc.)
Integration with video surveillance platforms, recording systems, and other subsystems
Prepare implementation documentation, including installation manuals, configuration records, test cases, and test reports (FAT / SAT).


2. Delivery Process Management and On-Site Work

Act as a project manager during technical plan review and delivery schedule planning, providing input on timelines and resource allocation.
Execute on-site deployment according to plan and maintain close communication with clients.
Provide on-site technical support during critical project milestones (FAT, SAT, pilot run, and final acceptance).


3. Customer Technical Support and Training

Serve as the main technical contact for the client during the implementation phase and respond promptly to technical issues.
Conduct technical and operational training sessions for clients.


Qualifications

1. Education

Bachelor’s degree or above in Telecommunications Engineering, Electronic Information, Computer Science, Network Engineering, or related fields preferred.


2. Skills and Experience

1–3 years of experience in security, ICT, system integration, or public safety project implementation, such as:
Command center, video surveillance, radio communication, access control/alarm, or data center projects.
Familiarity with or basic knowledge in the following areas:
IP networks (TCP/IP, VLANs, routing, switching basics)
Installation and basic administration of Windows Server or Linux systems
Basic database knowledge (e.g., MySQL / SQL Server installation and backup concepts)
Ability to read and write basic English technical documentation (product manuals, installation guides, etc.).


3. Language

Spanish: Native proficiency
English: Professional working proficiency


4. Personal Attributes

Quick learner with an interest in new technologies (ICC platforms, BWC, private communication networks, etc.).
Strong client communication and service orientation, maintaining a professional presence on-site.
Detail-oriented, documentation-driven, and able to summarize lessons learned and best practices.