We are recruiting a Rooms Manager for a direct-hire position with one of our clients in the U.S. Our client is a leading hotel and property management company. We will also assist you throughout the TN Visa process.

Summary:
Ensure that the guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Duties & Responsibilities:
• Supervise all Rooms Department Managers on daily, weekly, monthly, and annual basis. Create action plans related to property strategic plan.
• Develop Rooms Division budget and revenue forecasts.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance of Rooms Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Experience, Knowledge, Skills and Abilities:
• Minimum two years of room division experience, preferably in both Front Office and Back of House.
• Communicate well with guests and associates.
• Must possess thorough knowledge of all Rooms Division operations and individual job requirements.
• Computer literacy and financial management a must.
• Able to resolve guest, supervisor, and associate conflicts.
• Able to manage effectively multiple tasks at all times and have excellent organizational skills.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Job and immigration requirements:
• Mexican, Mexican, U.S., or Canadian citizenship.
• Possess Cedula Professional on hand (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
• Possess Titulo Universitario (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
• Have a valid Mexican, Canadian, or U.S. passport with at least 1.5-year validity.
• No previous immigration issues.
• Have a valid driver’s license.
• Ability to move to the U.S.
• Fluency in English.

Benefits:
• Health & Wellness
• Mental Health & Emotional Wellness
• Paid Time Off (Vacations)
• Flexible Personal Time
• 401k Retirement Plans
• Tuition Reimbursement
• Associate Hotel Discount
• Child, Pet & Elder Care
• On-property housing for up to 30 days to facilitate relocation and settling in.
• Reimbursement of one-way transportation to the U.S. (including airport transfers) up to 1,000 USD, once the TN Visa is approved and after completing 90 days of employment.
• Reimbursement of visa and embassy fees up to 500 USD, once the TN Visa is approved and after completing 90 days of employment.
• Hotel discounts for employees.
• An additional compensation increase will be applied to the employee’s base salary upon completion of the first year of employment.