Position overview
We are thrilled to announce the establishment of the new GBS Americas Center in Guadalajara, Mexico. This strategic move marks a significant milestone for allnex as we strengthen our presence in the Americas and scale our operations efficiently across the region. As we embark on this exciting new chapter, we remain unwavering in our commitment to fostering a unified and collaborative culture across all our locations. The GBS Americas will serve as a hub of innovation and excellence, driving our mission to deliver superior solutions and services to our valued customers.

Takes care of customers & their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer. Pursues timely communication, shipment and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit and PSRA. Ensures coordination with all areas of the Supply Chain and internal/external customers.

Responsibilities
Takes care of customers & their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer.
Receipt of customer orders (e-mail / Customer portal / EDI/ phone) and order entry in respective ERP System (SAP / Customer portal)
Follow up on customer order, independent negotiations with customers concerning order details (delivery date, quantity, partial deliveries)
Catching hold of customer complaints, find and establish solutions once complaint is Customer Service related
Pursues timely communication, shipment and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit and PSRA.
Ensures coordination with all areas of the Supply Chain and internal/external customers.
Handling of consignment stocks incl. VMI (Vendor Managed Inventory).

Required skills and experience
1 year experience in Customer Service within a Manufacturing or Supply Chain environment.
Strong Customer Focus.
Problem solving mindset.
Good knowledge of Standard Office Software.
Resourceful with a good sense of initiative.

Qualifications
Bachelor’s Degree.
100% proficient in English.

We offer
We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.