Company Overview:
Hartree Partners, LP is a global merchant commodities firm specializing in energy and its associated industries. We focus on identifying value in the production, refinement, transportation and consumption of tradable commodities and anticipating opportunities in the supply chain where they may be under or over-valued.

Founded originally as Hess Energy Trading Company LLC (HETCO) in 1997, Hartree has a global reach spanning 10 offices and approximately 85 traders and originators. The company’s rigorous research, analytical approach, and entrepreneurial culture have contributed to its strong track record and growth over that time.
In 2014, it was announced that funds controlled by Oaktree Capital would be acquiring Hess Corporation’s interests in HETCO with the new company taking the name Hartree Partners, LP. Hartree Partners LP is owned by the company’s Managing Partners, senior staff, and Oaktree Capital.

Current traders and originators include those with experience from the energy industry, financial institutions and other merchant trading firms.

Find out more about us by visiting our website at: http://www.hartreepartners.com/

Job Description/Overview:
As a Monitoring and Alert Management Specialist, you will play a key role in ensuring the stability, performance, and availability of our applications and systems. Your primary responsibilities will involve monitoring application performance, managing incidents, and collaborating with cross-functional teams to drive swift resolutions. Additionally, you will contribute to continuous improvement efforts, optimize processes, and maintain documentation to support a resilient and efficient monitoring framework.
Job responsibilities:
1. Monitoring & Alert Management
• Utilize monitoring tools (e.g., Grafana, or similar) to track application performance, availability, and stability.
• Investigate and escalate alerts or events to the relevant teams for swift resolution.
2. Incident Response & Troubleshooting
• Assist in diagnosing application and system issues.
• Document findings and follow up on action items to prevent recurring incidents.
3. Collaborative Support
• Work closely with IT, development, and trading teams to manage incidents and outages.
• Contribute to post-incident reviews and root-cause analyses.
4. Continuous Improvement
• Identify areas for process optimization and improvements in monitoring coverage.
• Suggest enhancements to alert thresholds, dashboards, and reporting.
5. Documentation & Reporting
• Maintain clear documentation of standard operating procedures (SOPs) and incident response protocols.
• Compile regular reports on application performance metrics and incident trends.
6. Compliance & Best Practices
• Follow established guidelines and best practices to ensure adherence to regulatory and security requirements within the trading environment.
• Keep abreast of new monitoring technologies and industry best practices.

Job requirements:
• Education:
o Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Experience:
o 1-3 years of experience in an IT support or monitoring role.
o Exposure to commodities or financial services environments is a plus (not required).
• Technical Skills:
o Familiarity with monitoring tools (e.g., Splunk, Grafana, Nagios, etc.).
o Basic understanding of Windows operating systems.
o Functional knowledge in AWS, SQL, Python are strong plusses
o Foundational networking knowledge (TCP/IP, DNS, etc.) is beneficial.
• Soft Skills:
o Strong problem-solving and analytical skills.
o Effective communication in both Spanish and English (written and verbal).
o Detail-oriented, with the ability to work effectively under pressure.
o Team-oriented mindset and willingness to learn.

Note – Applicant must be willing to commute to Mexico City office 3x or more per week
To apply, please send us your CV in English.