GDL Connect is headquartered in Guadalajara, Mexico. We help our North American-based partners and clients augment their functional teams while preserving their corporate culture and professional dynamics. Our domain focus is on banking & finance, insurance, information technology, marketing & lead management, and healthcare.

We are firm believers in helping our team members and employees grow professionally and embark on long-term career paths. We commit to nurturing a professional environment; focused on driving results and teamwork. We invite committed and hard-working people to join our team.

About the job:

A Medical Virtual Assistant is a specialized virtual assistant that focuses on providing remote administrative and medical support to patients.

Administrative Duties:

Receive and make phone calls to patients and medical staff.
Helping patients on the phone to fill out medical histories and onboard them into the system.
Triage any medical needs.
Gather medical documents via phone calls or emails.
Scheduling appointments and managing patient records efficiently.
Coordinating with other healthcare professionals and departments to ensure seamless patient care.
Performing basic clerical tasks such as answering phones, filing documents, and handling correspondence.
Ensuring compliance with healthcare regulations and always maintaining patient confidentiality.

Requirements:

Excellent English communication and interpersonal skills (oral and written).
At least 2 years of experience in medical administration.
Proficient in virtual office tools, and communication platforms
Strong customer service and critical thinking skills
Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Understanding of HIPAA regulations and the importance of patient data confidentiality
Strong problem-solving skills and ability to work with minimal supervision
Medical, nursing or equivalent degree is a MUST

We offer:
- Salary: $ 16,000.00 - $18,000 MXN
- Full legal benefits (vacations, prima vacations, Aguinaldo, IMSS)
- Food voucher - 1,000 MXN
- Bonus structure
- Modern & comfortable Class A office space
- Office hours - Monday to Friday 9:00-18:00
- Training Programs and defined career path opportunities
- English Proficiency Programs access and support

Please email careers@gdlconnect.com if you have any questions.

Office location Avenida Mexico 3040