Logistics Support Representatives

BlueGrace Logistics, a U.S. based transportation management company, has opened its first international office in Mexico and we’re looking for Logistics Support Representatives to join our team in Guadalajara!

Logistics Support Representatives are responsible for the daily support of contracted clients to drive customer satisfaction and retention by way of freight operations support and freight tactics. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more!

The objective is to produce high quality visibility through customer reports, to provide timely responses and case resolution for customers, and to provide exceptional freight operations support. The typical freight services include shipment creation, editing, tracking, document delivery, daily reporting, and professional communication to both customers and carriers.

What does a typical day look like?
• Proactively tracking shipments and recommending solutions for delayed shipments
• Complete daily tracking reports for assigned customers
• Serving inbound customer requests from designated high freight spend accounts
• Communicating with carriers on behalf of the customers
• Answering phones and responding to emails
• Identify the best transit solution based on the specific shipment requirements
• Building strong relationships with customers
• Develop and Maintain relationships with local terminals in efforts to reduce service failures
• Scheduling pickups and delivery appointments
• Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
• Following up on all unconfirmed or rejected pickup requests
• Maintain detailed and organized documentation of all service failures

What are we seeking?

• A Bachelors Degree in Supply Chain/Logistics/International Business/Industrial Engineering or related is preferred but not required.
• Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
• Fluent in English
• Experience working in a CRM and TMS system a perk
• Excellent written and verbal communication
• Ability to calculate percentages, formulas and use spatial reasoning
• Proficient in Excel

Andares Corporativo Patria
Ave. Patria #2085
Piso 1
Col. Puerta de Hierro