Nuvocargois reinventing the $2 trillion freight forwarding industry. We are a digital-first freight forwarder using a mix of technology and exceptional service to help companies seamlessly move products across the Americas, starting with the biggest trade lane in the world: Mexico <-> USA cross-border trucking. We were ranked #2 on Fast Company’s most innovative companies in 2022 and as a Y Combinator Top Company and are looking for top talent to embrace this adventure.


The opportunity for you:
Your primary responsibilities will include managing incoming requests, ensuring timely documentation processing, and maintaining seamless communication with both U.S. brokers and Mexican brokerage counterparts. The ideal candidate will be detail-oriented, bilingual, and experienced in cross-border logistics. Your success will be measured with SLAs including volume, defects, and customer satisfaction.


What you'll do in a typical week:
- Monitor and manage all incoming requests related to MX customs documentation and processes.
- Organize and prioritize emails to ensure timely responses and task follow-ups.
- Create and update orders in the internal system based on requests received from Mexican brokers or clients.
- Ensure that customs documents are shared promptly with the customs broker when ready.
- Maintain open communication to resolve any queries or discrepancies.
- Coordinate with Mexican brokers to send and receive necessary customs documents and information.
- Monitor the status of document processing and address any gaps in the documentation flow.
- Ensure that both Mexican and U.S. brokers have what they need to meet customs deadlines.


What you know:
- Fluent in both English (C-1) and Spanish, with strong written and verbal communication skills.
- Minimum of 6 months of customs brokerage experience or 1+ year in logistics with a strong interest in customs.
- Strong organizational skills and attention to detail to manage email communication and document flow effectively.
- Ability to work cross-functionally and across borders with a customer-centric approach.


Who you are:
- You are disciplined and organized. Your best weapons are organization, accuracy, and attention to detail.
- You have empathy across cultures and are excited to collaborate with teams in Mexico and the US.
- You are both a great communicator both in writing, over the phone or in person.
- You are low ego. You receive feedback with an open mind and are looking to continuously improve.
- You are passionate about our 7 core values.


What we offer:
- A unique & fun culture at the intersection of the freight and technology industries as well as between the USA and Latin American work cultures.
- Above market salary, benefits, and a robust employee stock ownership program to make you an owner and partner of the business.
- Work from home on Friday. Monday-Thursday we work in a beautiful modern Polanco office space that is perfect for collaboration.
- A chance to join the ground floor of a well-funded, fast-growing startup that is modernizing a trillion dollar industry critical to the global economy.


Nuvocargo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to working with you!